Privacy Policy

1. Introduction

MealOps ("Company," "we," "us," or "our") is committed to protecting the privacy of our customers and users. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our platform and services (the "Service"). This policy applies to business users and authorized representatives of our customer organizations.

2. Information We Collect

Account Information

When your organization creates an account, we collect names, email addresses, job titles, phone numbers, and organization details necessary to provide the Service.

Usage Data

We automatically collect information about how you interact with the Service, including access times, pages viewed, features used, browser type, and IP address.

Customer Data

You and your organization may submit data to the Service in connection with your use, including menus, orders, school and district information, and operational records ("Customer Data"). You control what Customer Data is submitted.

Cookies and Tracking

We use essential cookies required for the Service to function, such as authentication and session management. We may use analytics cookies to understand usage patterns and improve the Service. You can manage cookie preferences through your browser settings.

3. How We Use Information

We use collected information to:

• Provide, operate, and maintain the Service
• Authenticate users and manage accounts
• Process transactions and send related communications
• Improve and develop new features based on aggregated usage patterns
• Provide customer support and respond to inquiries
• Send administrative notices, security alerts, and service updates
• Comply with legal obligations and enforce our Terms

4. How We Share Information

We do not sell your personal information or Customer Data. We may share information with:

• Service providers: Third-party vendors who assist in operating the Service (hosting, analytics, email delivery), bound by confidentiality obligations
• Within your organization: Information may be visible to other authorized users within your tenant as configured by your administrators
• Legal requirements: When required by law, legal process, or to protect the rights and safety of MealOps, our users, or the public
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security assessments. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain account information and Customer Data for the duration of your subscription and for 30 days after termination to allow for data export. Usage data and logs may be retained in aggregated, anonymized form for analytics purposes. We delete or anonymize personal information when it is no longer needed for the purposes described in this policy.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Request a portable copy of your data

To exercise these rights, contact us at hello@getmealops.com. We will respond within 30 days.

8. International Data Transfers

The Service is hosted in the United States. If you access the Service from outside the United States, your information may be transferred to and processed in the United States. We take appropriate safeguards to ensure your information is protected in accordance with this policy.

9. Children's Privacy

The Service is a business-to-business platform and is not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at hello@getmealops.com.